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Your Tenancy
  • MyTenancy Portal Information
  • Your Home
    • Estate Services
    • Hardship Fund
    • Keeping a Pet
    • Pest Control
    • Relationship Breakdown
    • Subletting & Lodgers
    • Tenancy Fraud
  • Rent
    • Rent Arrears
    • Rent Increases
    • Service Charges
    • Housing Benefit
  • Anti Social Behaviour
    • Domestic Abuse Guidance
    • Hate Crime
    • Mediation
  • Moving Home
    • Ending your Tenancy
    • Mutual Exchange
    • Right to Acquire and Right to Buy
  • Health and Safety
    • Asbestos
    • Damp & Mould
    • Electrical Safety
    • Fire Safety
    • Gas Safety
    • Lift Safety
    • Water Safety
    • Renewable Heating
  • Tenants Handbook

Tenants Handbook

File Description File
1. Customer Service Handbook Leaflet PDF icon
2. Confidentiality Handbook Leaflet PDF icon
3. Complaints Handbook Leaflet PDF icon
4. Compensation Handbook Leaflet PDF icon
5. Allocations Handbook Leaflet PDF icon
6. Resident Involvement Handbook Leaflet PDF icon
7. Your Tenancy Handbook Leaflet PDF icon
8. Rent Handbook Leaflet PDF icon
9. Service Charges Handbook Leaflet PDF icon
10. Moving Out Handbook Leaflet PDF icon
11. Moving Home Handbook Leaflet PDF icon
12. Mutual Exchanges Handbook Leaflet PDF icon
13. Relationship Breakdown Handbook Leaflet PDF icon
14. Domestic Abuse Handbook Leaflet PDF icon
15. Anti Social Behaviour Handbook Leaflet PDF icon
16. Unacceptable Behaviour Handbook Leaflet PDF icon
17. Home Loss And Disturbance Handbook Leaflet PDF icon
18. Pets Handbook Leaflet PDF icon
19. Repairs And Maintenance Handbook Leaflet PDF icon
20. Repair Responsibility Handbook Leaflet PDF icon
20a. Expected Life Cycles Of Elements Of Your Home Handbook Leaflet PDF icon
21. Asbestos Handbook Leaflet PDF icon
22. Damp and Mould Handbook Leaflet PDF icon
23. Electrical Safety Handbook Leaflet PDF icon
24. Fire Safety Handbook Leaflet PDF icon
25. Lift Safety Handbook Leaflet PDF icon
26. Renewable Systems Handbook Leaflet PDF icon
27. Storage Heaters Handbook Leaflet PDF icon
28. Water Safety Handbook Leaflet PDF icon
29. Snow And Ice Handbook Leaflet PDF icon
30. Pest Control Handbook Leaflet PDF icon
31. Disabled Adaptations Handbook Leaflet PDF icon
32. Assisted Decorations Handbook Leaflet PDF icon
33. Hardship Fund Handbook Leaflet PDF icon
34. Estate Management Handbook Leaflet PDF icon
35. Shared Ownership Handbook Leaflet PDF icon

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Somerset Office
(Head Office)

Eastbridge House
Pill Road
Rooksbridge
Axbridge
Somerset
BS26 2TN

Devon
Office

Studio 5-11
Millbay Road
Plymouth
Devon
PL1 3LF

Opening
Hours

Monday to Thursday
9am to 5.00pm
Friday 9am to 4pm

Closed Bank Holidays

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