Performance Information

We are committed to providing high-quality services and continuously improving the experience of our residents. We publish performance information so that residents can see how well we are delivering our services and where we are making improvements.

Sharing performance information helps us to be transparent about our achievements, challenges, and progress against our targets. It allows residents to understand how we measure success and how we are performing in the areas that matter most to them, such as repairs, customer service, complaints handling, resident satisfaction, and building safety.

Making this information available helps residents to:

• Understand how well Willow Tree Housing Partnership is performing.
• See how our services compare against agreed targets and standards.
• Monitor our progress in delivering improvements and meeting residents’ expectations.
• Hold us accountable for the quality of services we provide.
• Have confidence that we are listening to feedback and acting on areas where improvement is needed.

By publishing performance information through the STAIRs framework, we are demonstrating our commitment to openness, accountability, and continuous improvement, helping residents stay informed about how we are delivering safe, effective, and resident-focused services.