Housing Services Information

We want residents to understand the housing services we provide and the standards they can expect from us. By publishing information about our services, we are helping residents access the information they need, understand how services are delivered, and know where to go for support and advice.

Making this information available helps residents to:

• Understand the services we provide.
• Know what standards of service they can expect.
• Access information about housing-related support and assistance.
• Understand how to contact us and access our services.
• Hold us accountable for the services we deliver.

By publishing information about our housing services, Willow Tree Housing Partnership is demonstrating its commitment to transparency, accountability, and resident engagement.

We believe residents should have easy access to information about the services we provide, the standards we work to, and how we make decisions. Sharing this information helps ensure residents are informed, able to hold us accountable, and confident that we are delivering services in a fair, open, and resident-focused way.

Through the STAIRs framework, we are demonstrating our commitment to meeting regulatory expectations and building trust with our residents.