Report a Repair

To report a repair during office hours, our phone lines are open 9am to 4.30pm Monday to Thursday & 9am to 4pm Friday (excluding Bank Holidays) please call 01934 750780 or email customerservices@willowtreehousing.org.uk

Or alternatively, complete the form below Or use the online portal for tenants, click on the logo Mytenancy Logo

To report an emergency repair or urgent health & safety risk when our offices are closed:-

If your property is less than a year old & you have an emergency or urgent repair, please refer to your Home User Guide for contact information for the developer.

If your property is over a year old:-

For ALL types of emergency gas heating and renewable heating or gas hot water repairs, telephone Gregor Heating on 01179 352 400

To report all other emergency repairs, including electric heating and electric hot water repairs or Health and Safety issues:-

If you live in Cornwall, Plymouth, West Devon, South Hams, Torridge or Teinbridge call MSB Property services on 01752 228 266

For all other areas, call MD Property Group on 01392 449 991.

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