Terms of Use – Willow Tree Housing Partnership Limited Website

Please read the following terms and conditions carefully. References to “you” or “your” are references to any person accessing this website. References to “we”, “us” or “our” are references to Willow Tree Housing Partnership Limited (Willow Tree Housing Partnership)


Willow Tree Housing Partnership Limited  is a charitable housing association registered with the Homes and Communities Agency (number L2424). Willow Tree Housing Partnership Limited is a registered society under the Co-operative and Community Benefit Societies Act 2014 (registration number 12664R). Registered office: Eastbridge House, Pill Road, Rooksbridge, Somerset BS26 2TN.


These terms and conditions govern your use of this site and by accessing this site you will be bound 

by them.

We reserve the right to change these terms and conditions at any time without notice by updating this posting. Your continued access to this site will constitute your acceptance of any such changes.


We may in our sole discretion terminate your access to or use of this site for a period without limitation where we believe that you have not acted in accordance with the terms and conditions of this site.


The entire content of this site is subject to intellectual property rights with all rights reserved and any information held is for your personal use only. You may not download (all or in part) or modify the site without our prior permission. However you may print out pages of this site for your own personal use.


Willow Tree Housing Partnership will store and process your information on Willow Tree Housing’s electronic devices and  computers. By “your information” we mean any information about you, including personal and financial information we (a) obtain from you or from third parties (such as joint account holders), (b) learn from the way you use and manage your accounts, from the transactions you make and from the payments which are made to your accounts, or (c) submit to us through the use of this site. We will use your information to manage your accounts and for assessment and analysis and to develop and improve our services to you, for example by informing you about services which may be of interest to you. We will not disclose any such information outside of Willow Tree Housing Partnership  except:

  • to persons acting as our agents under a strict code of confidentiality
  • to anyone to whom we transfer or may transfer our rights and duties
  • as required by law or regulation

Otherwise we will keep information about you confidential.


We shall make all reasonable efforts to ensure that payments made, repairs reported or any information sent to us is processed in a timely manner. However, a number of factors, most of which are out of our control, will contribute to when and how payments are received and content material thereafter reviewed. We make no representations or warranties regarding the amount of time needed to complete processing, nor shall we be liable for any actual or consequential damages arising from any claim of delay.


We will accept no liability in any event including (without limitation) negligence, damage or loss of any kind, including (without limitation) direct, indirect, incidental, special, consequential or punitive damages, expenses or losses arising out of, or in connection with the inability to use the site, or in connection with any error, omission, defect, computer or system failure, or loss of any profit, goodwill or reputation, even if expressly accepted by an officer that there is a possibility of such loss or damages, arising out of or in connection with this site.

We will not have any liability in connection with any unauthorised interception or use of data relating to you or the payment method used by you; any inability by you to use or access the site for any reason; any actions or transactions by an individual that uses your name with your consent or knowledge; or any cause over which we have no direct control, including problems attributable to computer hardware or software (including computer viruses), or other communications, or internet service providers.

Nothing in these terms and conditions shall exclude or limit liability for death or personal injury resulting from our negligence or that of our servants, agents or employees or any other liability which is prohibited from being excluded by law.

You agree that each of these limitations is reasonable having regard to the nature of the site and in particular given that when you use a payment method we have no control over the quality of the equipment used or services received from The Service Operator particular to the payment method in question.

We reserve the right to modify, suspend or discontinue, temporarily or permanently this site or any part of it, with or without notice, at any time. You agree that we shall not be liable to any third party for any such modification, suspension or discontinuance of the site.


In cases of unauthorised transactions, payment problems, errors or questions about this site you should contact us immediately by e-mail. You must (1) Tell us your name and primary e-mail address; (2) describe the error or the transaction you are unsure about, and explain why you believe it is an error or why you need more information and (3) tell us the amount of the suspected error.

Notwithstanding the above we will not be in any way responsible for any unauthorised use unless it arises from our own exclusive fault. We do NOT act as agent of any Card Issuer, Network Operator, or equipment supplier involved in any transaction or resulting dispute between you and them.


We shall not be liable to you for any breach of these terms and conditions or any failure to provide or delay in providing the service resulting from any event or circumstances beyond our reasonable control including, without limitation, failure or shortage of power supplies, network failures, inability to obtain telecommunications services, any act or omission of Government, fire, explosion or accident.


Except for our employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or Remedy of a third party that exists or is available apart from that Act.


You agree to use this site only in accordance with all relevant laws and not for any illegal purposes.

You agree not to use the site such that you cause the whole or part of the service to be interrupted, damaged, rendered less efficient or to in any way impair effectiveness or functionality of the site.

You agree not to use the site in any manner which constitutes a violation or infringement of any person, firm or company or its rights (including, but not limited to, third party Intellectual Property Rights or confidentiality).

You agree that in the event that you have any right, claim or action against any Consumer or Content Provider or Service Operator arising out of the use of the site, then you will pursue such right, claim or action independently of and without recourse to us.


You agree to indemnify us, and our officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these terms and conditions by you or any other person who may be authorised by you or for whom you are responsible (for example as an employer or as the parent or guardian of a child) of the site.


English Law governs these terms and conditions and you agree that the English Courts have exclusive jurisdiction to determine any matter or dispute in connection with the use of this site and these terms and conditions.


Willow Tree Housing Partnership makes reasonable efforts to include and update information on this website. It does not, however, make any representation as to its accuracy or completeness.

Willow Tree Housing Partnership , its suppliers and other parties involved in creating and delivering this website's contents are not liable for any damages arising from use of this site.

Willow Tree Housing Partnership does not guarantee that this website (or web sites which are linked to this website) is free from computer viruses or any other malicious or impairing computer program.

The contents of this site are provided for general information [and guidance] purposes only, are not offered as advice, and are subject to change. Nothing in this site is an offer to enter into a binding contract, and completion and return of any forms contained in this site will not constitute a binding contract.

This website contains links to other websites which are not under the control of and are not maintained by Willow Tree Housing Partnership . We are not responsible for the content of those sites and do not necessarily endorse the material they contain.

Any details, which you provide to us from which we can identify you, are held and processed in accordance with our Data Protection Registration.

Use of this web site and these Terms shall be subject only to the laws of England and Wales which shall exclusively govern the interpretation, application and effect of all the above permissions, exclusions, licences and conditions of use

The Courts of England and Wales shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with this web site and its use and these Terms.


You must ask permission to link directly to pages hosted on this site. Please contact us at customerservices@willowtreehousing..org.uk to explain why you wish to use the materials. Please include your name, organisation, telephone number, and email address.


We are not responsible for the content or reliability of linked websites and listing should not be taken as endorsement of any kind. We have no control over the availability of linked pages.


The material - including text, logos and images - featured on this site may not be reproduced in any format or medium.

Authorisation to reproduce any material must be obtained from Willow Tree Housing Partnership.