Make a Complaint

We aim to provide high quality services at all times.  However, we recognise that sometimes things go wrong or a resident may be unhappy about some aspect of our service.  We see complaints and suggestions as ways to improve our services and to help us to shape how our services are provided.

For more details please refer to our Complaints Policy and Procedure and in the Complaints Handbook Leaflet.

The Housing Ombudsman Service was set up by Parliament to deal with complaints against housing associations on an impartial basis. You can contact them by email or by phone on 0300 111 3000 or visit their website. Find out more about the Housing Ombudsman Scheme and The Housing Ombudsman's Complaint Handling Code.

Willow Tree Housing Partnership's Housing Ombudsman's Code Checklist 2023.

Please use the online form below to tell us about your complaint:-

I give consent to Willow Tree Housing Partnership Limited (WTHP) to use the information provided on this form for the purpose of investigating my complaint. I confirm I have read and understood WTHP’s Privacy Notice.