We are backing the Government's Make Things Right Campaign

The Government’s Make Things Right campaign

Willow Tree Housing Partnership are backing the new Government campaign that aims to ensure those living in social housing, who have issues with their home, know their rights, know how to complain, and feel empowered in the knowledge that their voice will be heard.

The  campaign is designed to make social tenants aware of their right to report issues and make complaints to the landlord, but also informs tenants of their rights to escalate their complaints to the Housing Ombudsman where complaints are not dealt with effectively by the landlord.

Know the three steps to get an issue fixed

Step 1. Report it to your landlord. Then, if it is not fixed…

Step 2. Complain through your landlord’s complaints process, and if you’re not happy with the final response from your landlord...

Step 3. Escalate your complaint to the Housing Ombudsman.

The Make Things Right campaign states that the Housing Ombudsman is impartial, will investigate fairly, and can order your landlord to take action. If the Ombudsman has ruled against a landlord, they must show they are taking action within 6-8 weeks. Last year, the Ombudsman ordered landlords to pay over £1million in compensation to residents.

The Housing Ombudsman Service is a free service that looks at customer complaints. You can contact them by:-

Post: Housing Ombudsman Service, PO Box 152, Liverpool, L33 7WQ

Telephone: 0300 111 3000

Email: info@housing-ombudsman.org.uk

Website: housing-ombudsman.org.uk