To help improve our services, it is crucial we know about your experiences and opinions. Central to this is resident satisfaction information which we gather through surveys.
After every repair is completed, a text is sent to our resident to gain an overall opinion of the service received.
Along with all social landlords in the UK we conduct surveys into tenant satisfaction. We are required to gather responses to a range of tenant satisfaction measures set out by the Regulator of Social Housing. From autumn 2024, as we have over 1000 homes, we will be required to publish these.
We commission an independent company called Acuity to gather this data.
The results of the surveys are made available and can be found under 'Our Performance'.
