To help improve our services, it is crucial we know about your experiences and opinions. Central to this is resident satisfaction information which we gather through surveys.
Currently, after every repair is completed, a text is sent to our resident to gain an overall opinion of the service received.
Going forward, like all housing associations, we will be gathering responses to a range of satisfaction measures set out by the Regulator of Social Housing. As we have over 1000 homes, from autumn 2024, we will be required to publish these.
Along with all social landlords in the UK, we conduct surveys into tenant satisfaction. We commission an independent company called Acuity to gather this data; the results of the surveys are made available and can be found under 'Our Performance'.
