Repairs Team Leader
Lead a vital repairs service that keeps homes safe, well maintained and resident focused.
Job Title: Repairs Team Leader
Location: Rooksbridge / Somerset Area
Hours: Full time 35 hours per week plus benefits
Salary: £41,778 per annum plus Essential Car Users Allowance
Contract: Permanent
Benefits: Competitive
Willow Tree Housing Partnership (WTHP) is a community focused organisation committed to delivering more; building new homes, offering a commitment to high standards of service to our tenants, and investing in our people to give their best. We have a strong value system based on principles of respect and effective co-operation.
WTHP is looking for a confident and proactive Repairs Team Leader to help deliver high-quality property services across our homes. This is a hands-on leadership role where you will support a team of Property Inspectors, work closely with contractors and colleagues, and make sure residents receive a responsive, transparent and professional repairs service.
About the role
You will provide day-to-day supervision, technical guidance and performance oversight for responsive repairs, maintenance, voids, mutual exchanges, damp and mould, disrepair and wider health and safety related property matters. Working with the Assets and Repairs Manager and the Head of Assets and Repairs, you will play a key role in ensuring our homes are safe, compliant and maintained to a high standard.
Why join us?
This is an opportunity to make a visible difference to residents’ lives by improving the quality, safety and reliability of the homes they live in. You will join a collaborative housing service where good communication, strong contractor management and a commitment to continuous improvement are central to how we work.
What you’ll be doing
• Lead, support and coach the Property Inspector team, including regular one-to-one meetings focused on wellbeing, performance and improvement.
• Provide technical advice on repairs, maintenance, building safety and property management matters.
• Oversee responsive repairs, pre and post inspections, contractor performance and value-for-money checks.
• Monitor outstanding repairs, disrepair claims, damp and mould cases, complaints and complex property issues.
• Work with contractors and internal teams to ensure works are completed on time, to the right quality and within budget.
• Support void management, mutual exchange inspections and handovers, helping to minimise relet times while maintaining standards.
• Contribute to planned and cyclical works programmes, including post inspections and reporting on contract performance.
• Help ensure compliance with relevant housing, health and safety and regulatory requirements, including Awaab’s Law and HHSRS-related matters.
About you
• You have experience of property repairs, maintenance or housing asset services, ideally within social housing or a similar customer-focused environment.
• You can lead, motivate and support a team while maintaining clear standards and accountability.
• You understand the importance of safe homes, regulatory compliance and resident-centred service delivery.
• You are confident working with contractors, reviewing performance information and challenging poor service when needed.
• You communicate clearly with residents, colleagues and partners, including when managing complex or sensitive cases.
• You are organised, solutions-focused and comfortable balancing operational priorities, budgets and deadlines.
• You are committed to equality, diversity and inclusion, continuous improvement and professional development.
What we offer
In return, you will be part of a purpose-led housing organisation where your work has a direct impact on the quality of residents’ homes.
We offer:
• 25 days annual leave plus statutory holidays
• Member of SHPS DC pension scheme
• The option to work both from home, and the office, under our agile working policy, subject to business needs.
• Other health benefits
Ready to apply?
If you are a practical, people-focused repairs professional who wants to lead a team, improve services and help provide safe, well-maintained homes, we would like to hear from you.
Closing date: 10am on 13th July 2026
Interviews: w/c 27th July 2026
Data Privacy Notice Job Applicants
How to apply:
• Before applying please refer to the job description and person specification for this role.
• Apply for this role either via our advert on the Indeed website or provide both a CV, and a supporting statement of no more than one side of A4, demonstrating how you meet the person specification and your suitability to this role, to corporateservices@willowtreehousing.org.uk
Equality, Diversity & Inclusion Monitoring
We are committed to building a diverse and inclusive workplace where everyone can thrive.
As part of our recruitment process, we invite all applicants to complete our confidential Equality, Diversity & Inclusion Monitoring Form.
Completing the form is entirely voluntary and will not affect your application in any way. The information you provide will be used only for monitoring purposes, in line with our privacy policy, and will be stored securely and anonymously.
No agencies please.
