Willow Tree Housing Partnership’s KPI performance is measured through various metrics related to customer satisfaction, repairs, and financial health.
Key performance indicators (KPIs), like the percentage of emergency repairs completed on time, average time for non-emergency repairs, and satisfaction with repairs are used to track progress.
Willow Tree Housing Partnership also monitors financial KPIs, such as rent collection rates and arrears, as well as customer-focused metrics like complaints and anti-social behaviour (ASB) satisfaction.
