Job Title: Complaints & Resolution Administrator
Location: Rooksbridge, Somerset or Plymouth, Devon
Hours: Full time 35 hours per week
Salary - £27,500 per annum
Contract: Temporary - 12-month fixed term contract
Benefits: Competitive
Willow Tree Housing Partnership is a community focused organisation committed to delivering more; building new homes, offering a commitment to high standards of service to our customers, and investing in our people to give their best. We have a strong value system based on principles of respect and effective co-operation.
Do you care about delivering great customer service, take pride in getting things right, and value clear, fair, and well managed processes? Are you calm, organised, and empathetic, with strong attention to detail and a desire to help people feel heard and understood? We’re looking for a Complaints & Resolution Administrator to support how we listen to our tenants, respond to concerns, and use feedback to improve the services we deliver.
Working closely with our Corporate Services Manager, you’ll provide high quality administrative support to the complaints and resolutions process, ensuring complaints are logged, tracked, and progressed accurately and on time from first contact through to closure. You’ll work collaboratively with colleagues to coordinate responses and follow up where needed, including support with regulatory compliance activities such as Housing Ombudsman investigations.
This is a varied and rewarding role that combines administration, communication, compliance, and learning. You’ll help ensure tenants feel listened to and supported, while helping the organisation capture information that informs service improvement.
You don’t need to be an expert in complaints handling to apply. This role would suit someone with strong administrative and organisational skills, a customer focused and empathetic approach, and confidence working with spreadsheets, tracking systems, and data.
Based in our Rooksbridge, Somerset or Plymouth, Devon office, you will have the option to work from both home, and the office under our Agile working policy, and subject to business needs.
Data Privacy Notice Job Applicants
Closing date: 26 May 2026 – 10am
Interviews: 11 and 12 June 2026
How to apply:
• Before applying please refer to the job description and person specification for this role.
• Apply for this role either via our advert on the Indeed website or provide both a CV, and a supporting statement of no more than one side of A4, demonstrating how you meet the person specification and your suitability to this role, to corporateservices@willowtreehousing.org.uk
Equality, Diversity & Inclusion Monitoring
We are committed to building a diverse and inclusive workplace where everyone can thrive.
As part of our recruitment process, we invite all applicants to complete our confidential Equality, Diversity & Inclusion Monitoring Form.
Completing the form is entirely voluntary and will not affect your application in any way. The information you provide will be used only for monitoring purposes, in line with our privacy policy, and will be stored securely and anonymously.
No agencies please.
